FREQUENTLY ASKED QUESTIONS
Why do you require an appointment?
We require appointments so that we can focus all of our attention on you. This is your moment and we want to put 100% of our effort and attention in to your experience.
What are your COVID-19 policies?
Click here to see our guest limit, sanitizing and mask requirements. Our goal is to make health priority number one by reducing the risk of infection. This includes limiting the number of people our staff, guest and merchandise is exposed to, wearing masks, and sanitizing between clients while continuing to offer one-on-one appointments and the impeccable service you've come to expect. If we get sick, we can't help you and that is the last thing we want.
Why do you require a credit/debit card for appointments?
We believe that every bride should have a wonderful shopping experience! As such, we often have a wait-list of brides to schedule appointments. So that we can make sure every bride has the opportunity to shop with us we have a 24 hour cancellation policy. If proper notice is not received we charge a non-refundable $25 fee. Please help us serve every amazing bride by calling or emailing at least 24 hours prior to your appointment if you need to reschedule or cancel your appointment.
When should I shop for my gown?
We suggest you begin shopping for your gown 9-12 months before your wedding date. Your gown can take four-eight months to arrive after you "Say Yes". You also need two months for alterations once it arrives. We keep an inventory of gowns you can take home immediately but, for the most options, shop early! Want to know a little more? Check out our blog for "When to Shop" details! CLICK HERE!
What sizes do you carry?
For special order wedding dresses, we can order sizes 0-32 depending on the designer. For dresses off the rack, we currently carry sizes 6 to 32. Please keep in mind that most bridal gowns require alterations for the proper fit so many can be easily altered to the appropriate size. Please check with us if there is a particular size you need.
Do you offer alterations?
Our favorite seamstresses already have their own studios. As such, we do not offer alterations but can recommend our bride's faves. Alterations are not included in the price of your gown and can start at $150 and up.
What is your return policy?
All sales are final on the day of the transaction. No returns or exchanges are accepted.
Where can I see your inventory?
Please check out our Pinterest page at www.pinterest.com/lolagracebridal. We are working to update it with the most current selections. You can see a list of some of our designers here.
Where do I park when I arrive?
There is parking along Beach Street in front of the shops. Look for the teal awnings. There is also overflow parking behind the buildings.
What do I wear to my appointment?
Wear comfortable clothes to your appointment. If you plan to wear special undergarments and heels bring those along. We suggest a strapless bra and nude underwear for the most seamless transition between dresses. Some brides like to wear their hair & makeup similar to their desired wedding day look so they get the full feeling in their gown.
Who do I bring to my appointment?
We suggest a small group of about 1-2 very close friends or family over the age of 16. Be sure to bring the person whose opinion you need to make your decision. Due to COVID-19, we are limiting guest to the bride plus 2 guests. Please click here for details.
What is your price range?
Wedding gown prices range from $950-$3,500.
Accessories range from $35-$1250.
What forms of payment do you accept?
We accept cash, checks*, credit and debit cards. *We do not accept checks for gowns purchased off the rack and going home with you the same day. We also do not hold gowns so please come fully prepared to buy your dream dress during your appointment!
Do you have veils?
Yes! We have veils, jewelry, sashes and hair accessories. We even offer private accessory appointments. We suggest bringing your dress with you while you shop so we can help you find the perfect accessories to complement your gown. Check out some of our accessories HERE.
Do you carry Mother-of-the-Bride gowns?
Hi, Mom! We love mom's too, but no, we are 100% bridal only. We absolutely love working with brides so we keep 100% of our focus and inventory space available just for brides. Many of our Mom's find their gowns with Saks, Nordstrom, Dillards, and Macys.
Can we bring drinks and snacks to the appointment?
We know this is a time to celebrate, however, out of respect for the brides picking up their special order gowns that took months to create, we ask that you please refrain from bringing in food and snacks. The smallest crumb or drop of wine on the floor could spell disaster for a brand new ivory wedding gown. We do allow water, of course!
I bought my dress at Lola Grace Bridal, now what?
Congratulations! We are thrilled that you have found the perfect dress! If you purchased off the rack you get to take your gown home today. Don’t forget to contact your seamstress at least two months before your wedding to begin alterations. If you purchased a custom order, we will finalize the details, explain the timing and future appointments. Either way, its time to sit back, celebrate and enjoy the perks of being a Lola Grace Bride!
Do you offer gown cleaning & preservation?
We do! You can buy the kits right on our website. Click here for details.
What are other brides saying?
Check out the following links to see our reviews: